FAQ
Warranty & Stockists
What is the product registration and warranty?
What is the product registration and warranty?
Bambi offers product-specific warranties, with terms and conditions varying by product. Product registration is recommended but is not required to retain your rights under Australian Consumer Law. To make a warranty claim, please retain your proof of purchase and refer to the warranty information supplied with your product for the applicable terms and conditions. Products should be cared for in accordance with the care instructions on the sewn-in label. Failure to follow these instructions may affect your warranty coverage.
Your rights under Australian Consumer Law are in addition to any applicable manufacturer's warranty and are not limited by product registration.
My product is faulty, who do I contact?
My product is faulty, who do I contact?
In the rare situation where your Bambi product is faulty or with any issue, please contact us directly and we will endeavour to resolve the issue as quickly as possible. The easiest way to do this is to contact us by email or by using the form on our website.
Where is my nearest stockist?
Where is my nearest stockist?
Please visit our store locator page for a full list of stores that supply and sell Bambi products.
There are no stockists near me. How can I order your products?
There are no stockists near me. How can I order your products?
Our products can be purchased online via our storefront, with online payment options available.
Do you offer a mail order service?
Do you offer a mail order service?
Our online store eliminates the need for a mail-order service. Our store stocks a wide range of Bambi bedding products that can be ordered and paid for directly on our site. Retail stores may offer mail-order services, but this is retailer dependent and not as standard.
Payments
Do you accept online payments?
Do you accept online payments?
We do. We offer a variety of payment options for our customers. We currently accept credit card payments, as well as PayPal and AfterPay. Each payment method comes with its own terms and conditions. Please make sure you choose one that is appropriate for you and your country.
What currencies do you accept for payments?
What currencies do you accept for payments?
All payments are made in Australian dollars ($AUD) and are inclusive of GST. We are unable to accept payment in other currencies. For international orders, your payment will be converted from your currency into AUD at the time of purchase. You should be able to view the currency conversion via PayPal before submitting your order. Conversion rates and fees are determined by the payment provider.
Do you offer payment instalment plans?
Do you offer payment instalment plans?
We don’t personally offer payment instalment plans. However, we do accept payment via AfterPay. Choose the products that you want and pay the balance off in four equal payments over an 8-week period.
How do I pay with Afterpay?
How do I pay with Afterpay?
To be eligible to use AfterPay, there are a few requirements you need to fulfil. These include:
- Having an Australian residential address.
- Being over 18 years old.
- Paying via credit or debit card.
- Spending between $100 and $1,500.
- Paying the first instalment upfront.
To use this service, you must create an account. To this, simply add the products that you want into your basket and select AfterPay as the payment method during checkout. If you already have an account, you can continue to checkout. If not, you’ll be prompted to create a new account. Payment cannot be split with gift cards. The full balance must be made via AfterPay.
Read the full list of T&C’s for AfterPay here.
How will I be refunded if I need to make a return?
How will I be refunded if I need to make a return?
We do not accept change-of-mind returns or offer voluntary product exchanges. If your product is faulty, damaged or incorrectly supplied, please contact sleepwell@bambi.com.au as soon as possible with your order number, a description of the issue and clear photographs so we can assess your claim.
Where a product is confirmed to be faulty, damaged or incorrectly supplied, Bambi will cover reasonable return shipping costs or arrange return freight where appropriate.
Nothing in this policy limits your rights under Australian Consumer Law concerning faulty products or other failures to meet consumer guarantees.
See our Returns & Refunds policy for full details.
Sizing & Aftercare
How is wool warm in winter yet cool in summer?
How is wool warm in winter yet cool in summer?
Wool has thermal regulating properties that allow it to ‘breathe’. During the cool winter months, wool acts as an insulator keeping body heat and warmth trapped between the fibres and your skin. During the warmer months, it absorbs moisture keeping and allows for improved airflow keeping you cool and sweat-free. All of our wool quilts are made using only the finest Australian wool.
Are electric blankets safe to use with underlays?
Are electric blankets safe to use with underlays?
While it is safe to use an electric blanket with your underlay – as long as it’s in good condition, many people find it unnecessary. Bambi wool underlays provide all of the warmth and comfort you need for a fantastic night’s sleep.
How can I get stains and mishaps out of my bedding?
How can I get stains and mishaps out of my bedding?
The Bambi product you have will determine the cleaning instructions. All of our products can be safely spot cleaned, with many being machine washable. Please visit our Product Care guide to find the general cleaning instructions you need and refer to your packaging and care label on your product.
Which of your products is hypoallergenic?
Which of your products is hypoallergenic?
We make it easy to identify our hypoallergenic and antibacterial products. Any product that can be machine washed and tumble dried.
Do you make bedding in custom sizes?
Do you make bedding in custom sizes?
We are happy to discuss your custom sized bedding needs if you are looking to stock or sell them in your store. Please contact us via the contact page and one of our team will get back to you.
Do you make bedding in super king-size?
Do you make bedding in super king-size?
We are happy to say yes. We currently have several options for Super King Size quilts and mattress protectors. If you are looking for other bedding products in Super King Size, please contact us with your requirements and details and we will get back to you.
How do I know you have the right size for me?
How do I know you have the right size for me?
When it comes to buying bedding, it can be hard to get the perfect size for your needs. With different size guidelines determined not only by country but by manufacturer, it can be confusing. The easiest way to determine which sizes to choose with Bambi, please refer to our Sizing Guide below.
Can I machine wash Bambi bedding products?
Can I machine wash Bambi bedding products?
This largely depends on which product it is that you want to machine wash. We manufacture a large range of machine washable bedding products. Some can be washed entirely, others have removable covers. Care instructions can be found in the sewn-in product label, on the product listing page, on the original packaging and on our product care page.
