Refund policy

Returns & Refunds

At Bambi, we are committed to providing quality products and complying with our obligations under Australian Consumer Law.

7-Day Returns & Exchanges — All Products

You may return any Bambi product for an exchange or refund within 7 days of receiving your order, provided the product is clean and in good condition. This policy applies to all products.

Products that have been dirtied, soiled or stained by the customer will not be accepted for return or exchange under this 7-day policy.

Please contact our Customer Service team at sleepwell@bambi.com.au within 7 days of receipt with your order number to arrange your return or exchange.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law. The 7-day return period and the customer-caused soiling condition do not limit your rights concerning faulty products or other failures to meet consumer guarantees, including issues discovered after 7 days.

You may be entitled to a repair, replacement or refund if a product:

• Is faulty or defective.
• Is not of acceptable quality.
• Does not match its description.
• Is not fit for its intended purpose.

Where a product experiences a major failure, you may choose a refund or replacement.

Where a product experiences a minor failure, we may elect to repair, replace or refund the product in accordance with Australian Consumer Law.

Manufacturer's Warranty
Many Bambi products are covered by a manufacturer's warranty against defects in materials or workmanship.

Warranty periods vary by product and are outlined on product packaging, product labels or the relevant product page on our website.

Warranty coverage does not apply to:

• Normal wear and tear.
• Improper use or misuse.
• Failure to follow care instructions.
• Commercial use unless specifically stated.
• Damage caused by accidents, alterations or negligence.

The benefits provided by a manufacturer's warranty are in addition to your rights under Australian Consumer Law.

Faulty, Damaged or Incorrect Items
If you believe your product is faulty, damaged or incorrectly supplied, please contact our Customer Service team as soon as possible so we can assist. This does not limit your rights or the time available to make a claim under Australian Consumer Law.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs showing the problem.

We may request additional information or ask for the product to be returned for assessment.

Return Shipping Costs
Where a product is confirmed to be faulty, damaged or incorrectly supplied, Bambi will cover reasonable return shipping costs or arrange return freight where appropriate.

For all other approved returns, shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable except where required under Australian Consumer Law.

Refund Processing
Approved refunds will be processed using the original payment method wherever possible.

Please allow up to 10 business days for the refund to appear, depending on your financial institution.

How to Make a Claim
To lodge a warranty, return or consumer guarantee claim, please contact our Customer Service team at sleepwell@bambi.com.au and provide your order details along with photographs where applicable.

We will assess your claim and respond as quickly as possible.

Customer Service
Email: sleepwell@bambi.com.au
Phone: 02 4325 7656