Warranty & Returns
Warranty Registration
To register your manufacturer's warranty, please complete the form below and follow the care instructions on the product label. Registration does not limit your rights under Australian Consumer Law. We also recommend you retain your original purchase receipt as this will be required in the event of a return or refund. For a complete overview of what your warranty covers and its terms and conditions, please view your warranty card.
To register your product for warranty please either fill out the form below, or scan the QR code found on your product envelope located inside your products packaging.
Shipping Policy
At Bambi, we strive to dispatch your order as quickly and efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days of payment confirmation.
During peak periods, promotions, public holidays or sales events, processing times may be longer.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Shipping Destinations
We currently ship Australia-wide.
For deliveries to remote locations, additional delivery time may apply.
Delivery Timeframes
Estimated delivery timeframes are provided as a guide only and commence once your order has been dispatched.
Typical delivery times are:
Metro areas: 2–7 business days
Regional areas: 3–10 business days
Remote areas: 5–15 business days
Delivery timeframes are subject to carrier schedules and circumstances beyond our control.
Shipping Charges
For orders delivered within Australia, shipping is free when the order subtotal after discounts is A$150 or more. A flat A$15 delivery charge applies when the order subtotal after discounts is below A$150.
The free-shipping threshold is calculated after all applicable discounts have been applied.
Authority to Leave
Where authorised, our delivery partners may leave parcels in a safe location.
If no safe location is available, a card may be left with instructions for collection or re-delivery.
Once a parcel has been delivered according to the carrier's proof of delivery, responsibility for the parcel transfers to the customer.
Incorrect Shipping Information
Customers are responsible for providing accurate delivery information.
Additional freight charges may apply where orders are returned due to an incorrect or incomplete address.
Lost or Delayed Shipments
If your order has not arrived within the expected delivery timeframe, please contact our Customer Service team and we will work with the carrier to investigate the shipment.
While we will assist wherever possible, delivery delays caused by third-party carriers are outside our control.
Damaged Deliveries
If your order arrives damaged, please contact our Customer Service team as soon as possible and provide photographs of the product and packaging so we can assist with a claim. This does not limit your rights under Australian Consumer Law.
Customer Service
Email: sleepwell@bambi.com.au
Phone: 02 4325 7656
Returns & Refunds
At Bambi, we are committed to providing quality products and complying with our obligations under Australian Consumer Law.
7-Day Returns & Exchanges — All Products
You may return any Bambi product for an exchange or refund within 7 days of receiving your order, provided the product is clean and in good condition. This policy applies to all products.
Products that have been dirtied, soiled or stained by the customer will not be accepted for return or exchange under this 7-day policy.
Please contact our Customer Service team at sleepwell@bambi.com.au within 7 days of receipt with your order number to arrange your return or exchange.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under Australian Consumer Law. The 7-day return period and the customer-caused soiling condition do not limit your rights concerning faulty products or other failures to meet consumer guarantees, including issues discovered after 7 days.
You may be entitled to a repair, replacement or refund if a product:
- Is faulty or defective.
- Is not of acceptable quality.
- Does not match its description.
- Is not fit for its intended purpose.
Where a product experiences a major failure, you may choose a refund or replacement.
Where a product experiences a minor failure, we may elect to repair, replace or refund the product in accordance with Australian Consumer Law.
Manufacturer's Warranty
Many Bambi products are covered by a manufacturer's warranty against defects in materials or workmanship.
Warranty periods vary by product and are outlined on product packaging, product labels or the relevant product page on our website.
Warranty coverage does not apply to:
- Normal wear and tear.
- Improper use or misuse.
- Failure to follow care instructions.
- Commercial use unless specifically stated.
- Damage caused by accidents, alterations or negligence.
The benefits provided by a manufacturer's warranty are in addition to your rights under Australian Consumer Law.
Faulty, Damaged or Incorrect Items
If you believe your product is faulty, damaged or incorrectly supplied, please contact our Customer Service team as soon as possible so we can assist. This does not limit your rights or the time available to make a claim under Australian Consumer Law.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs showing the problem.
We may request additional information or ask for the product to be returned for assessment.
Return Shipping Costs
Where a product is confirmed to be faulty, damaged or incorrectly supplied, Bambi will cover reasonable return shipping costs or arrange return freight where appropriate.
For all other approved returns, shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable except where required under Australian Consumer Law.
Refund Processing
Approved refunds will be processed using the original payment method wherever possible.
Please allow up to 10 business days for the refund to appear, depending on your financial institution.
How to Make a Claim
To lodge a warranty, return or consumer guarantee claim, please contact our Customer Service team at sleepwell@bambi.com.au and provide your order details along with photographs where applicable.
We will assess your claim and respond as quickly as possible.
Customer Service
Email: sleepwell@bambi.com.au
Phone: 02 4325 7656
Privacy
We take your privacy seriously, which is why we do not disclose any information we collect about you to any third parties, with the exception of our delivery partners, without your prior consent. Similarly, we will not sell or rent any information we collect about you.
For a complete overview of how we keep your privacy protected, please visit our privacy policy and Terms and Conditions
