Frequently Asked Questions
If you have a question that is not shown below, please send us an enquiry. Click on a question to reveal the answer.
Product Registration and Warranty
For this guarantee to be valid you must follow the correct care instructions outlined on the sewn on label on the product.
Please retain purchase receipt – should you experience any warranty issues please refer back to the retailer you purchased this item from.
Please refer to your warranty card for full warranty terms and conditions.
Can you tell me the location of nearest stockist to my home?
Please refer to the Where to Buy page. It will give you a list of the stores that stock Bambi products and give you a quick link to their web sites.
Why is wool warm in winter but cool in summer?
Wool is a unique natural fibre which breathes. It acts as an insulator keeping you warm in winter and cool in summer. Wool has a very special structure which enables it to adjust to your body temperature. In winter a good wool quilt will keep you warm and in summer it absorbs moisture so that you don’t feel hot and clammy.
Bambi quilts are made of the finest Australian wool. For more information visit see Benefits of Wool here.
There is not a stockist near where I live how can I order your products?
Please contact Bambi with details on your inability to access a stockist using the general enquiry form on our Contact page. We will endeavour to find a solution for you to order the product you are after.
Would you send your products overseas to a private address?
YES! Please complete the Enquiry Form on our Contact page with your details and requirements.
How can I get rid of stains like tea, coffee, red wine and other day to day mishaps?
You can spot clean any of the Bambi products – refer to cleaning instructions label sewn onto the product.
For stubborn stains we recommend you consult your dry cleaner.
What is the size of the quilts, underblankets and pillows?
The following are standard dimensions, however, Bambi can make custom-sized bedding on request.
Quilts – cot 100 x 1250 mm, single 1400 x 2100mm, double 1800 x 2100mm, queen 2100 x 2100mm, king 2450 x 2100mm. superking 2450mm x 2700mm.
Underblankets – cot Std & Boori, single 920 x 1880mm, king single 1070 x 2030mm, double 1370 x 1880mm, queen 1530 x 2030mm, king 1830 x 2080mm, superking 2400mm x 2700mm.
Pillows – standard 450 x 700mm, queen 480 x 730mm, King 500 x 900mm, Euro 650 x 650mm.
Boomerang and body available.
Do you have a mail order service?
Please refer to the Where to Buy page on this web site for your closest retail store.
My mattress is an unusual size - do Bambi make custom sized bedding?
Bambi can make custom-sized bedding on request. Please complete the Customer Enquiry Form on our Contact page with your requirements so we can provide you with a quotation.
Which of your products are hypo-allergenic and anti bacterial?
All of the Bambi products that are machine wash / tumble dry and those displaying the hypo-allergenic, UltraFresh or HealthGuard treated symbols. For more specific enquiries please complete the Enquiry Form on our Contact page.
I am the owner of a retail chain - am I able to stock Bambi products in my own packaging?
YES! Please complete the Enquiry Form on our Contact page with your details and requirements
Who do I contact if I have a fault or a problem with my Bambi product?
Peter Witney – Managing Director of Bambi. You can do this by phone, fax or by completing the Enquiry Form on our Contact page with details.
Can I use an electric blanket with my underlay?
YES! provided the electric blanket is in good condition, however, many people find it is completely unnecessary to use an electric blanket with a Bambi wool underblanket.
Do you make a quilts in a super king size?
YES! We have several options of Quilts & Mattress Protectors available in Super King size. For more information please complete the form on our Contact page with your requirement details.